Healthcare Navigation Program

Beneficiary and Family Centered Care Quality Improvement Organizations (BFCC-QIOs) are helping people with Medicare coordinate their health care, connecting them and caregivers with resources, and providing support to better understand the health care system.

Care is so often delivered in a way that doesn’t connect needed health care services in a way that is easy to understand and access. This can especially be true for people with chronic diseases, such as diabetes.

This program has the potential of creating direction for people with Medicare as they go through the health care system and are connected to care they need in various health care settings, such as physician offices, hospitals and skilled nursing facilities.

Do you have Medicare? Do you need help figuring out what care you need and how to access it?

If so, you can get more information about the Beneficiary Healthcare Navigation program by contacting the BFCC-QIO in your state. Find your state’s BFCC-QIO by checking the list below.

BFCC-QIO Contact Information by Region or State

Northeast and Caribbean:
Connecticut, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Puerto Rico, Rhode Island, Virgin Islands, Vermont

Mid-Atlantic and Southeast:
Delaware, District of Columbia, Florida, Georgia, Maryland, North Carolina, South Carolina, Virginia, West Virginia

Mountain, North Central, and South:
Alabama, Arkansas, Colorado, Kentucky, Louisiana, Mississippi, Montana, New Mexico, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Utah, Wyoming

Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, Ohio, Wisconsin

Alaska, Arizona, California, Hawaii, Idaho, Nevada, Oregon, Washington