Beneficiary and Family Centered Care Quality Improvement Organizations (BFCC-QIOs) are helping people with Medicare coordinate their health care, connecting them and caregivers with resources, and providing support to better understand the health care system.
Patients and their families and caregivers are often on their own when it comes to coordinating needed health care. This can be a stressful task, especially for those who are not familiar with how the health care system works.
The free Healthcare Navigation Program is administered by the Quality Improvement Organization Program's two BFCC-QIOs and offers a good solution to people with Medicare. This program has the potential of creating direction for people with Medicare as they go through the health care system and are connected to care they need in various health care settings, such as physician offices, hospitals and skilled nursing facilities.
An article published in QIO News, Healthcare Navigation Program Helps Medicare Patients Navigate the Healthcare System, includes patient stories that shows how the program works.
Do you have Medicare? Do you need help figuring out what care you need and how to access it?
If so, you can get more information about the Beneficiary Healthcare Navigation program by contacting the BFCC-QIO in your state. Find your state’s BFCC-QIO by checking the list below.
BFCC-QIO Contact Information by Region or State
Northeast and Caribbean:
Connecticut, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Puerto Rico, Rhode Island, Virgin Islands, Vermont
Mid-Atlantic and Southeast:
Delaware, District of Columbia, Florida, Georgia, Maryland, North Carolina, South Carolina, Virginia, West Virginia
Mountain, North Central, and South:
Alabama, Arkansas, Colorado, Kentucky, Louisiana, Mississippi, Montana, New Mexico, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Utah, Wyoming
Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, Ohio, Wisconsin
Alaska, Arizona, California, Hawaii, Idaho, Nevada, Oregon, Washington