Meet the 2018 CMS Quality Conference Social Media Ambassadors

Help Spread the Word!: 

Building on the success of the last CMS Quality Conference’s social media ambassador program, the 2018 conference will feature 10 social media ambassadors representing a diverse array of stakeholders and backgrounds. These social media influencers in health care quality improvement will post on Twitter regular updates, photos and insights from the conference using the hashtag #CMSQualCon18.

To stay up-to-date on the latest conference news and activities, subscribe to the #CMSQualCon18 Ambassadors Twitter list featuring all 10 ambassadors, and follow @QIOProgram. Whether you are at the conference or watching from home or the office via the livestream, join the conversation using #CMSQualCon18.

1. American Health Quality Association 
National membership association representing Quality Improvement Organizations (QIOs) and other professionals working to improve health care quality and patient safety.  

Follow: @AHQA

Q. Why is improving health care quality important to your organization?
Improving health quality through the QIO Program is critical to the success of our members. As the leading trade association for Quality Innovation Network-Quality Improvement Organizations (QIN-QIOs), raising the health quality standards for Medicare beneficiaries is at the heart of our membership’s work and mission.

2. Beneficiary & Family Centered Care-Quality Improvement Organizations 
Beneficiary & Family Centered Care National Coordinating Center (BFCC NCC)

Follow: @BeneProtection

Q. What is one key takeaway or lesson you learned from previously serving as a Quality Conference Social Media Ambassador?
Being active as a social media ambassador brought more awareness to our work by helping increase our followers who retweet and spread the word about the good work of the QIO Program.

3. Carmen Gonzalez 
Communications Project Manager, Health Services Advisory Group (HSAG), the QIN-QIO for Arizona, California, Florida, Ohio and the U.S. Virgin Islands. 

Follow: @crgonzalez

Q. What are you most looking forward to at the 2018 Quality Conference?
I am eager to learn about innovative approaches that the QIN-QIOs, End Stage Renal Disease Networks, Hospital Improvement Innovation Networks and others are implementing across the country to strengthen relationships and build opportunities, particularly within HSAG’s region.

4. Econometrica 
Research and management organization providing high-quality, cost-effective analyses, modeling and economic evaluations.

Follow: @EconometricaMD

Q. How can social media help patients and families take a more active role in their care?
Social media gives voices to patients and families, and allows them to participate in the ongoing health care dialogue. We believe that by playing an active role in their own care, patients and families improve the quality of care for everyone.

5. End Stage Renal Disease Networks
End Stage Renal Disease (ESRD) National Coordinating Center. 

Follow:  @ESRDNCC

Q. How has your organization used social media to impact health quality?
We use Facebook and Twitter to share education, tools and resources that encourage patients to take a more active and engaged role in their care, such as how to talk with dialysis facility staff about treatment options. We also provide tips to support enhanced patient quality of life, such as how to dialyze while traveling. In addition, we use YouTube to share videos created by patient subject matter experts, which focus on each patient’s unique ESRD journey and remind other ESRD patients that they are not alone.

6. Lisa Morrise 
Patient Advocate

Follow @LisaMorrise

Q. How can social media help patients and families take a more active role in their care?
Many patients and families learn about programs and care options through social media. They appreciate learning about programs that benefit them and efforts to improve health care.

7. Mary Andrawis, Pharm.D, MPH 
Executive Director of Medication Safety and Quality, HSAG, the QIN-QIO for Arizona, California, Florida, Ohio and the U.S. Virgin Islands

Follow: @MaryAndrawis

Q. How have you used social media to impact health quality?
I think the majority of the nation’s population believes that since we live in a first-world country and are advanced in things such as technology, transportation, public safety and government, that our health care must be the best, too. However, this is not always true. I use social media to increase awareness of the gaps that need to be closed in health care quality and safety, and the examples that show this progress is possible.

8. National Quality Forum 
Private, independent and nonprofit membership organization that evaluates and recommends quality measures to reduce costs and improve care

Follow: @NatQualityForum

Q. What is your organization most looking forward to at the 2018 CMS Quality Conference?
The National Quality Forum (NQF) is looking forward, above all, to being part of and contributing to the national dialogue on quality and quality improvement. One of NQF’s hallmarks is bringing together all stakeholders—including patients, nurses, physicians, health plans, employers and more—from across the health care continuum to make care better and safer, which very much aligns with the thought leaders who attend the conference.

9. Qualis Health 
QIN-QIO for Washington and Idaho

Follow: @QualisHealth

Q. What advice would you give to other conference participants who want to live tweet, either at the conference or from afar?
Just do it! Keep an eye on what others are tweeting about at the conference, then add your unique voice and perspective to the conversation.

10. Quality Insights 
QIN-QIO for New Jersey, Delaware, Pennsylvania, West Virginia and Louisiana

Follow: @QualityInsights

Q. What is one key takeaway or lesson you learned from previously serving as a Quality Conference Social Media Ambassador?
Posting takeaways, quotes and photos from the breakout sessions is even more important than posting information from the plenaries. No one can be in more than one place at a time, but social media ambassadors can help make it seem that way!

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